Lloyd lives in the Philippines. He works for linksys. He answered the phone at 10:30 pm when I called about my wireless router problem which had unexpectedly appeared most inconveniently on Friday morning just when I needed to send some emails and do some research for my weekend trip. Risha in India (who works for Bell) managed to circumvent the router and get me up and running on a dial-up internet connection on Friday morning so that I could get my work done and I left the router issue for later. Later happened to be tonight as Dean tackled the problem and tried to reset the router but nothing seemed to be working. He gave up. Then I picked up the phone and called for help. After 61 minutes and 18 seconds, Lloyd had managed to navigate through several dead end problems, reset my IP address, upgrade the firmware, reconfigure my router and get both of my laptops running again on a secure wireless network! I actually startled him at one point when I uttered a loud, "Oh my goodness!
I have a PhD in dramatic theology and teach theology and spirituality in various settings. Welcome to my musings on life, learning, and theology.